Salon Policies at Red Door Hair Studio in Liverpool
At Red Door Hair Studio, we are committed to delivering exceptional hair care in a relaxed, welcoming environment. To ensure the best possible experience for all our guests, we kindly ask that you take a moment to familiarise yourself with our salon policies.
Appointments & Cancellations
We understand that life can be unpredictable, but we ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer your slot to another client.
- Cancellations within 48 hours may be subject to a 50% cancellation fee.
- No-shows will be charged 100% of the booked service.
- Repeated late cancellations or no-shows may result in a deposit being required to secure future bookings.
Deposits
We may ask you for a non-refundable deposit selected services such as colour appointments, keratin smoothing, or lengthy treatments. This amount will be deducted from your total on the day of your visit.
Running Late?
If you’re running late, please call us as soon as possible. We will always do our best to accommodate you, but if you are more than 15 minutes late, we may need to reschedule or adjust your service to avoid disruption to other clients.
Allergy Alert Testing
For your safety, an Allergy Alert Test is required at least 48 hours before any colour service if:
- You are a new client.
- It’s been 6 months or more since your last colour appointment with us.
- You’ve had a recent medical change or reaction to hair dye.
Without a valid test, we will not be able to proceed with your colour treatment.
Refunds & Adjustments
We want you to love your hair! If for any reason you’re not 100% happy, please contact us within 7 days of your appointment. We’ll invite you back in to assess the result and make any necessary adjustments free of charge.
Please note: we do not offer refunds on services already provided.
Thank you for taking the time to read our salon policies. If you have any questions, please don’t hesitate to get in touch. We look forward to welcoming you to Red Door Hair Studio and providing you with a fantastic salon experience.